WORK EXPERIENCE

 PARADISE GARDEN RESORT HOTEL AND CONVENTION
CENTER

IT Specialist June 6 2019 to present

• Managed and maintained IT infrastructure, including system servers, network configurations, and CCTV security systems.
• Configured and deployed hardware/software, ensuring seamless connectivity and optimal performance for end-users.
• Troubleshot and resolved network issues, minimizing downtime and ensuring 99% system availability.
• Installed and maintained IT equipment, adhering to company security and safety standards.

 OG VIP CLUB CASINO (Movenpick Resort & Spa)

IT Staff October, 1 2017- May 30 2029

• IT Support & Network Operations: Monitored Internet Service Provider (ISP) connections and IT infrastructure to ensure 99% network uptime across gaming floors.
• Gaming Floor Support: Acted as the primary on-site IT support for the Pit Manager, swiftly troubleshooting and resolving hardware, software, and CCTV issues to prevent operational delays.
• System Maintenance & Surveillance: Installed and maintained essential IT equipment and CCTV systems, ensuring continuous security and monitoring of high-traffic areas.
• Quality Assurance: Conducted routine WEB test monitoring to ensure optimal digital performance, system accessibility, and smooth user experience.

 GATESSOFT CORP.

SOFTWARE SUPPORT SPECIALIST Jan, 26 2015- August 31 2017

• Delivered end-to-end technical support for enterprise software (Hotel Systems, POS, Inventory, Web Systems) and hardware (Networks, Printers).